T: 01332 824 200

E: sales@impalastone.com

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Is your showroom appointment only or can we come any time?

There’s no appointment necessary, feel free to pop down at any time between 9am – 5pm weekdays and 10am – 4pm on Saturdays.  

What are your bank holiday opening times?

We are closed all bank holiday weekend including Saturday and bank holiday Mondays.

When can we collect pieces we have ordered without installation?

Collections are weekdays only 9am – 4.30pm. Special arrangements for collections can be made upon request.

What are your lead times?

Our current lead time is two – three weeks, however this may change to up to four weeks during busier periods. We recommend giving our team a call to check lead times if you’re on a tight timescale.

How long is it between template and fit?

Our manufacturing process takes one week. Meaning our template and installation are generally a week apart, this is providing immediate availability of slabs.

What do we need to have ready before template? 

To read our check list of things to have in place for template click here, for our fitting checklist click here. 

Can we view slabs before they are cut?

As granite varies in colour and pattern, we suggest always viewing slabs to choose the correct colour for your home. Whole slabs can be viewed at one of our local suppliers, details of which can be given upon request. You are also always welcome to view the slabs when they arrive at our factory.

How long does it take for slabs to come?

Depending on suppliers, we usually receive slabs from order in around a week or less. However special-order slabs, from Spain or Germany, may take up to four weeks to arrive with us for manufacture.

What areas do you cover?

We cover all mainland only UK.  

What are your payment terms?

We ask for a 50% deposit on placement of order, the remaining balance is to be taken two days prior to installation. Trade terms of thirty-day invoice can be discussed in by office to qualifying companies.

What’s the biggest slab size?

Granite slab sizes vary from slab to slab, however, are generally slightly wider than quartz. Quartz slabs come in two sizes, 3.05m x 1.4m or 3.2m x 1.6m. Slab sizes are dependent on colour and availability.

What is the difference between quartz and granite?

Quartz is a manmade material which comprises of up to 97% natural quartz and pigment, the remaining is made from a resin based bonding agent. Granite, however, is a natural igneous rock quarried specifically for interior cosmetics and surfaces.